Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 1-2 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.
If your purchase is being delivered via a Freight service, you will be contacted by the Freight company via telephone 1-2 days prior to delivery to schedule a delivery appointment.How do I know if my order has shipped?
Upon completion of your order, you will receive an email confirmation from us with the details of your purchase. Within 2-4 business days, you will receive a second email confirming that your order has shipped. Tracking information will also be included in that email so that you can easily track your package. For questions about tracking, please contact us and include your name and order number.
At any time, you can use the "Order Status" link at the top of our site to obtain real-time status of your order.Can you ship to APO/FPO, P.O. boxes or international addresses?
We currently do not ship to APO/FPO addresses, P.O. boxes or international addresses.How do I cancel my order?
If you wish to cancel your order prior to delivery, please contact us. Orders cancelled after they have been shipped will incur our standard restock fee of 10% on items coming via UPS or FedEx, and 25% for items coming via Freight Delivery.
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us. We will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you. If your order is shipping by Truck Freight, or White Glove, please note the important instructions below.
If Shipped via Truck Freight or White Glove
Our goal is to make buying online easy, safe and efficient.
If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, or we made an error, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us.
If your item is problematic due to a manufacturer’s defect, we can either replace the defective part, have the item repaired, or if necessary, the entire unit. We stand behind our products and maintain great relationships with the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.How do I return my order?
We want you to love your purchases, and we offer a 30 Day Money Back Guarantee return policy (Note: If your item was damaged or defective, see our Damage section below). You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Most of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition our items carry a 15% restocking fee, which will be deducted from your refund should you wish to make a return.
Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping and all applicable restocking fee costs will be deducted from your refund.
Using our Standard Return Policy:
All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we, nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us. 1-888-689-8878